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End User - Subscribing in the KB and Following in the Community

Subscribing in the KB and following in the community

You can subscribe to sections or articles in the knowledge base and you can follow posts in topics in the community so that you're notified when somebody adds an article to a section or adds a comment to an article. You can also view and modify all your subscriptions in one place.

You must be signed in as an end-user to manage your subscriptions.

Note: The Help Center might not offer both knowledge base and community. It depends on how the Help Center is set up.

To subscribe to a knowledge base section or article

  1. Navigate to the section or article.
  2. Click the Subscribe button on the right side.

    In sections, you can subscribe to articles, or to articles and comments.

    If you choose the second option, you'll also be notified every time somebody makes a comment. This is the default behavior for article subscriptions.

To follow a community post or topic

  1. Navigate to a post or topic.
  2. Click the Follow button on the right side.

    In sections, you can subscribe to articles, or to articles and comments.

To manage your subscriptions

  1. Click your profile icon on the upper-right side of any page, and then click My activities.

    Note: You must be signed in as an end-user to see the link.

  2. Click Following.

  3. Make any changes to your subscriptions.

    Note: Unsubscribing removes the subscription from the page.

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