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End User - Participating in the Community

Participating in the community

If the Help Center includes community, you can participate in the community by making a post or a comment to ask questions, provide answers, or share ideas, among other things.

You can vote on others' contributions. You can view all your own contributions in one place. You can also track issues by following discussion topics or specific questions. You'll be notified by email when somebody creates a post or adds a response.

Before you post in community, it's always a good idea to run a quick search to see if the question hasn't already been answered in the community. Your fellow users will appreciate not having to answer the same question over and over again.

To make community post

  1. Click New post in the top-right side of any community page.

    Note: If you don't see the New post button, look for the Post a Question or Idea button instead.

     

  2. Enter a Title and Details, which might be anything, including a question, feature request, or tip.
  3. Select a Topic for the post from the drop-down menu, if you want to change the selected topic.
  4. Click Submit.

To view all your contributions to the community

  1. Click your profile icon on the upper-right side of any page, and then click My activities.
  2. Click Contributions.

  3. Click any link to go to your contribution.

To follow a discussion topic or post

  1. Click the topic or post.
  2. Click Follow button next to the topic title or question.

    Note: When you follow a topic, you might be given the option to choose whether you'd like to be notified for only new posts in the topic or for all new posts and all comments made to posts in the topic. This option is part of an ongoing release to accounts.

To manage the community items you're following

  1. Click your profile icon on the upper-right side of any page, and then click My activities.
  2. Click Following.
  3. Make any change to the community items you're following.
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