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End User - Finding Information in the Help Center

Finding information in the Help Center

You can use search to find information in both the knowledge base and the community at the same time. The search results are displayed in two columns, with one column listing the knowledge base results and the other listing the community results.

You can browse the content in one or the other by clicking Knowledge base or Community. See the following sections for more information.

Note: The Help Center might not offer both knowledge base and community. It depends on how the Help Center is set up.

Getting around the knowledge base

The knowledge base consist of categories, sections, and articles. Articles are grouped in sections, and sections are grouped in categories.

To get around the knowledge base, you can use search or browse categories and sections. If available, use breadcrumbs to go home or to a parent section or category. Depending on how your Help Center is configured, you may also have links to browse recently viewed articles, related articles, or promoted articles. You can subscribe to sections or articles so that you're notified when somebody creates or updates an article.

Getting around the community

The community is where you can ask questions, provide answers, or share ideas. Most questions or ideas are associated with topics of discussion.

You can use search to get around the community. There are also sorting options available.

Sorting content in Community

You can view content in community by browsing topics or by showing all the posts in community, regardless of topic. Within topics you can sort posts by newest, recent activity, votes, or comments. Within a post, you can sort comments according to date or votes.

Note: The Help Center might not offer both knowledge base and community. It depends on how the Help Center is set up.

To show all posts across all topics

  • On the Community landing page, click the arrow beside Community, then select Show all posts.

    All of the community posts appear in a list, regardless of which topic they are associated with. To show all topics again, select Show topics.

To sort community posts within a topic

  • In a community topic, select one of the following options:
    • Newest - (Default) Lists posts in the order they were created, starting with the most recently created
    • Recent activity - Lists posts in the order of recent comments, starting with the post that most recently received a comment
    • Votes - Lists posts in order by votes, starting with the post that has the most votes
    • Comments - Lists posts in order by comments, starting with the post that has the most comments

To sort comments in a topic by date or votes

  • In a community post, select Dates or Votes to sort the comments by the date the comments were made or by the number of votes the comments have.

    Comments appear chronologically by default, with the oldest comment appearing first.

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