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What are the standard email messages sent by Claro?

Claro sends out email messages to invite new users, assign users to a course, inform users of review periods, reset passwords, and notify users when others have completed their review. Here are what these emails look like:

Invitation Email


If you do not edit anything in the Invitation Email message, the email the invited user receives looks like this (with variable text for the link and your own Claro account information and email added as a signature):
 
Subject: Getting started with Claro.

Body
: At the end of this message is a link for you to use for your first log in.

Where do I get started?
The answer to this question is simple - go straight to the Help tab!
 
The first thing we recommend is to use the Guide link to download the self-study Training Guide. Then, spend some time with our YouTube videos to quickly learn how to use some of the main Claro features.
 
What do I do if I get stuck?
Answers to most questions are right in the online help/Claro Knowledge Base. Use the Search Help field and we'll start filtering articles as you type.
 
Our Support team is only a message away. Use the Get Support button to open the Support forum and send us a message with your question or issue.
 
The Claro team
HTTP://claro.etc/longer
 
The above url is for you to complete your first log in to Claro. On any subsequent log ins, just use this shorter url: 
HTTP://claro.etc
 
Note: Your initial invitation will expire after 60 hours. This is for security reasons. If it does expire, though, you can request a new invite link via email on the log-in page.
 
Site Admin
support@dominknow.com



Notification to assigned users:


These messages cannot be edited.


For Authors


Subject: You have been assigned to the course "COURSE NAME"

Body
You have been assigned to the course, "COURSE NAME" by ASSIGNING USER.
You can now access and edit this course at: HTTP://claro.etc.
 

For Reviewers


Subject: You have been assigned to the course "COURSE NAME"
 
BodyYou have been assigned to the course, "COURSE NAME" by ASSIGNING USER.
 
Please access the review site at HTTP://claro.etc.
 
Once you have logged in, browse and locate "Course Name" and begin your review.
For more information please see A guide to Reviewing Courses in Claro.



Claro recommendation:


This message is sent to potential new users.
 

If you do not edit anything, the email message will look like this.

Subject: Come check out dominKnow Claro!

Body: I've been using this product to build some amazing mLearning and eLearning and I think you might find some value in it too.

You should check out Claro at the link below to sign up with a trial.

Claro, from dominKnow Learning Systems, is an award-winning web-based platform for authoring, managing and delivering high-quality elearning and mlearning. Claro is 100% HTML5-compliant – so teams can easily create online, offline and mobile learning as part of their natural workflow — no add-ons or special configurations necessary.



Notification for password reset:

 

User Initiated

 
This message cannot be edited.

Subject: Your Claro password has been reset.
 
BodyYour password for Claro has been reset to:
 
RANDOM PASSWORD
 
This password will expire in 48 hours. Please log in as soon as possible and reset your password to a permanent one you will remember.
 
Please go to HTTP://claro.etc to log in and change your password.
 
NOTE: Passwords are case sensitive.
 
Thanks
 
Claro Support
 

Admin Initiated


If you do not edit anything in this email message, it will appear like this:
 
Subject: Your Claro password has been reset.
 
BodyYour password for Claro has been reset to:
 
RANDOM PASSWORD
 
This password will expire in 48 hours. Please log in as soon as possible and reset your password to a permanent one you will remember.
 
Please go to HTTP://claro.etc to log in and change your password.
 
NOTE: Passwords are case sensitive.
 
Thanks
 

Claro Support

 


Notification of Review Period:


This message is sent to all users assigned to the course excluding Administrators who've opted not to receive the notification.
 
This message cannot be edited.

Subject: The course "COURSE NAME" has begun a new review period

Body: The course you are assigned to, "COURSE NAME", has begun a new review period. 
Please access the review site at: HTTP://claro.etc.

Once you have logged in, browse and locate "COURSE NAME" and begin your review.
 
For more information please see A guide to Reviewing Courses in Claro.



Notification of future Review Period:


This message is sent to all users assigned to the course excluding Administrators who've opted not to receive the notification.
 
This message cannot be edited.

Subject: The course "COURSE NAME" begins review on START DATE

Body: The course you are assigned to, "COURSE NAME", has a new review period beginning on START DATE. 
 
Please access the review site at: HTTP://claro.etc.

Once you have logged in, browse and locate "COURSE NAME" to begin your review.
 
For more information please see A guide to Reviewing Courses in Claro.



Notification that a Reviewer has ended their review:


This message is sent to the Administrator who assigned the Reviewer, and all Authors and Administrators assigned to the course. Administrators who've opted not to receive the notification and the user who initiated the End Review will not receive this notification.
 
This message cannot be edited.

Subject: COURSE NAME / REVIEWER NAME / Feedback
BodyReviewer NAME has ended their review session. The following is a summary of the feedback REVIEWER NAME entered during review:
 
REVIEW SUMMARY



Notification of resolved reviewer note:

 

This message is sent to the reviewer who created the note.
 
This message cannot be edited.
 
Subject: COURSE NAME / PAGE NAME / Note
 
Body: A comment you made on a course has been resolved.
 
Comment: COMMENT
Resolution Note: RESOLUTION NOTE
 
Regards,
USER NAME



Notification of summary of selected reviewer notes:

You can select reviewer notes you want to bring to the attention of another user and attach them to an email for that user.

The user must be assigned to the course to be available for selection.

If you do not edit anything, the email message will look like this.

Subject: COURSE NAME / Feedback Status Summary

Body: Claro user, USER NAME, has selected the attached reviewer notes from COURSE NAME for your consideration.

See the attached Excel file for details of these notes.

 
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