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2021-01-15

I'm using an action on a button to branch but I need to disable the NEXT on the page with the button. Is there somewhere where I can get videos, how to's on a more granular level?

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2021-01-06

I've read the guide it says to right click another place it says double click neither works in dominknow. At the bottom of the screen I see Accessibility tab with Alt Text and a fill in but can't find a way to made the grayed out Edit Asset button work.

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2021-01-05

We have set our end of WBT assessment so that a learner has get 100% to pass out the module. They can retake the assessment as many times as needed to get 100%. Each time they take the assessment they a get a new randomized set of 5 questions from a ppol of 15 questions. Once they get 100% the data captured is the # of attempts taken to get 100%. Leaners also have access to the WBT after getting 100% so they can go in and review the content at any point-in-time in the future. 
However, when t...

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2020-12-23

Hello,
I set up a page where a draggable object can be dropped into 4 different targets. Each target is associated with a different page, and I would like for the draggable object to trigger branching to page 1 when dropped into target 1, to page 2 when dropped into target 2, etc. 
However, when I choose the trigger "When a draggable is dropped on this target," there is no option to choose the function "Branch out to xy page," but rather only to "go to the next page" or "go to the previous pa...

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2020-12-11

So I'm a newbie - trying to make a Four Step sequencing activity from the templated page that has Three Steps. Can't figure it out. Thinking there has got to be an easy way to add a set of Draggable items and Targets, as you would with other Question elements, but am not just not getting it. Any help is appreciated.
Thanks!

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2020-12-08

I have been notified by two reviewers for a course that I created that the reviewer tool is not displaying when they access the site. Has anyone else reported a similar problem?

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2020-12-07

Does anyone have any suggestions to help with fixing the zooming in on the simulation in Capture? Why is there not an option to add a hotspot to the last step in a scene? Whenever I draw a box or a circle around an object in a step in never shows up when I publish the scene into Flow. Please help!

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2020-11-26

Hello, I am having some problems setting up test questions to function the way I want them to in Claro. Here is what my client wants:
The learner answers all questions in the test. There should be no feedback. Just select an answer, click Submit and move to the next question. At the end, if the passing score is achieved, the correct answers for all questions can be shown. The learner is given two attempts to pass. If they fail the first one, they can go back and take it again. If they fail ag...

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2020-11-16

Hi, 
I'm wondering about a best way to end a "try me" simulation interaction. currently the last slide is an end and appears to pause , with text included there flashing for a few seconds and then disappearing. I'd like to have some kind of success messaging and accurately direct the user to either replay the simulation or navigate out of it and into other content within the LMS.
Thanks for any advice!
Josh

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2020-10-29

I'm trying to add references to a DK1 course I created. I follow the instructions (https://support.dominknow.com/hc/en-us/articles/216571008-How-do-I-add-a-reference-item-in-Claro-), but after I hit "submit," nothing happens - the reference hasn't been added.
I'll appreciate any suggestions.
Thank you,
Tea

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2020-10-27

When I upload a screenshot and insert it into a project, it always ends up very blurry. I don't see this happening at all with any other image files I upload. Screenshots appear sharp and clear when their image files are opened on my computer, they just look blurry in dominKnow for some reason. This doesn't happen with other images, only screenshots. Does anyone have tips for getting sharp and clear screenshots in dominKnow?

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