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Capture Question

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Posted   one year ago

When I open the Capture application, sometimes the capture window appears white and empty and I can't see the controls or use the application. Do you know why this is happening? 

 

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Answers  ( 1 )

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avatar Chris Van Wingerden   |    
Posted   one year ago

This doesn't sound like expected behaviour, so let's send this over to our support team. They will likely reach out to you for more details. 

 

Comments

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one year ago     Melanie_Zwack_23     0   |   3  

Thank you! Thank you! Thank you! :)

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one year ago     Chris Van Wingerden     1357   |   7  

Glad to hear from our support team that this was resolved by uninstalling and re-installing the Capture application. I understand our dev team also suggested that it may have been a result of having a number of Capture instances running at the same time. Quitting Capture and rebooting your computer might have also resolved it.