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Video CC Text on Androids

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Posted   2 years ago

Has anyone had users report cc text not working on an Android phone? It works just fine on an iPhone.

If so, other than having a transcript available, how did you resolve the issue?

Thanks in advance

 

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avatar Paul Schneider   |    
Posted   2 years ago

I've had cleints report that captioning wasn't turned on for their phone. e.g.,

https://support.google.com/accessibility/android/answer/6006554?hl=en

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avatar sbaum   |    
Posted   2 years ago

Thank! Unfortunately,  that doesn't seem to be the problem. I've had three testers with three different phones turn on the accessibility features but not see the cc text. 

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