An accomplished Learning and Development Lead highly regarded for collaborating with subject-matter experts, teams, and vendors to deliver top-rated training content. A detail-oriented creative professional and out-of-the-box thinker who champions innovative solutions to unique learning requirements with cross-functional expertise in project management, program management, adult learning principles, design strategy, and more. Proven track record of utilizing the iterative design process and industry best practices to ensure superior outcomes.
- Utilized dominKnow to execute new responsive eLearning template paired with mobile app to implement in a massive company-wide migration effort of the organization's highest-trafficked training resulting in a 90% drop in call center volume and rave reviews across 186 regional markets.
- Collaborated effectively with leadership and across organizational teams project-managing overlapping projects with rapid development and urgent timelines that spanned innovative technologies, products, and training execution in 26 languages.
- Actively tested the dominKnow platform, finding creative solutions and developing company best practices, before teaching subject-matter experts, reviewers, and a production team, as well as onboarding a team of Instructional Designers to lead in training migration efforts.