The new book "Design Thinking for Training and Development" offers a primer on design thinking, a human-centered process and problem-solving methodology that focuses on involving users of a solution in its design. For effective design thinking, talent development professionals need to go beyond the UX, the user experience, and incorporate the LX, the learner experience.
The author Sharon Boller joins us for a conversation on learner experience design and shares some practical case studies that have successfully implemented an LX strategy.
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