My course won't launch 

If you are running into a situation where, when you launch a course in a mobile app you see a Launch Screen, but the content won't load and all you see is a "Launch Screen" page or the spinning "load" symbol, then two things are happening:

  1. You have your course set to open in a new window when launching from a device. (This is the default option for best overall performance)
  2. The mobile app you are using doesn't allow courses to open/launch content in a new window.

How do I fix it?

What you need to do is republish the course with the "open in new window on device" option turned off.


  1. Edit the publishing profile you are using
    1. Easiest way is to click on publish, scroll down and click on the ... icon next to the publishing profile you are using.
    2. When the publishing profile is open, click on Edit.
    3. Click on the third tab and turn off the open in new window when on device option.
    4. Save the publishing profile and return to the publishing screen.
  2. Republish and then reload your SCORM package into your LMS


For more details on the publishing profiles see our user guide (editing publishing profiles).


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