Courseware for Managers and Individuals

This training focuses on the skills needed to engage customers and keep them. Designed for mobile playback in any location,
narration is optional, and information is presented in short segments.

  1. Engaging the Customer: This course outlines the skills needed to start and finish a conversation that will identify and satisfy the customer's needs.
  2. Selling by Suggestion: This course will describe techniques for "upselling" the customer and increasing sales.
  3. 10 Principles of Customer Service: This course takes you on a journey of discovering 10 principles that can help improve customer service.
  4. Customer Loyalty and the Trust Continuum: This course explores the trust continuum concept and illustrates implementation of the concept in a workplace scenario.
  5. Managing Customer Complaints: This course provides an overview of why customers complain and the necessary that can be taken to address and resolve their concerns.

Note: These courses are not editable 

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