Vado course bundles provide learners with a comprehensive learning option. When using a bundle, learners complete a number of courses to more fully develop their skills and capabilities.

Basic Business Skills

At work there are some basic business skills we all should have to be successful, no matter what type of job we may have or where we may work. When developed, these basic skills will help anyone increase personal performance and professional success. Whether it’s building required job skills, meeting customer needs, being able to make great decisions, or understanding the business strategy. Of all these skills matter and will make a significant difference in your ability to succeed. Therefore, if you’d like to increase your contribution at work, and create future career opportunities for yourself, then the Basic Business Skills courseware is just the thing to help get you started in the right direction.

  1. Strengthen Job Required Skills: Increase your ability to perform the processes and procedures required for your job
  2. Know and Meet Customer Needs: Understand the changing needs of your customers and work to anticipate and meet those needs
  3. Identify All Outcomes of a Potential Decision: Identify all possible outcomes before implementing a decision
  4. Ensure Strategy Alignment: Ensure alignment to the organization’s strategy before committing to a project or initiative
  5. Seeking Out Cutting Edge Ideas: Seek out new or cutting edge programs or processes that positively impact the organization’s strategy
  6. Organizing Your Workspace: Organize your workspace and maintain a clutter free and productive work environment
  7. Resources for Success: Identify the resources you need to be successful in your role
  8. Learn Workplace Technology: Learn a new workplace technology to enhance your individual work performance
  9. Work Place Rules and Policies: Evaluate how well you adhere to critical work place rules and policies
  10. Understanding Financial Management: Take your knowledge and understanding of financial management to the next level

Note:

  • Each course is approved for 1 hour of PMI PDU credit
  • Content is 100% editable within the dominKnow One

Become a Contributing Project Team Member

Most of us from time to time will be part of a project team. We’ll be required to work with others, complete assignments, as well as communicate progress and project challenges. Building your skills to be an effective project team member is a great thing to do. When we take the time to develop our skills to contribute to projects at a higher level, there are numerous benefits. Not only does the team and company benefit from higher levels of performance, but we benefit too. We are seen as a valuable team member, we are looked to for advice and information, and we create future opportunities for more challenging and exciting work projects. Therefore, if you’d like to increase your contribution as a project team member, then the Become a Contributing Project Team Member courseware is a great place to start.

  1. Performance Measures for Performance: Identify the performance measures you will use to determine project performance
  2. Effective Decision Making: Evaluate the effectiveness of your decision making capabilities
  3. *Understand Past Project Issues: Understand past problems and plan for their potential impact on the project
  4. Meeting Customer Needs: Know what your customers need and what you can do to meet these needs
  5. Share What You Think is Best: Share with others what idea or course of action you think is best
  6. *Potential Project Risks: Identify potential risks for any project
  7. Navigate within the Organization Structure: Know how to navigate people relationships and within the organization’s structure
  8. Know the Competition: Know the competition and how it compares to your company's products and services
  9. Clear and Concise Emails: Learn how to compose clear and concise emails for any audience

Note:

  • Each course with a * is approved for 1 hour of PMI PDU credit
  • Content is 100% editable within the dominKnow One

Building Your Career

Building a career can be very rewarding, both personally and financially. And while our managers can help us seek out new opportunities and build the skills required for the future, it is really up to us to take charge and guide our own career. The Building Your Career courseware will help you do just that. You’ll learn how to identify potential career opportunities, identify skill gaps, create a personalized career plan, and build a personal network. This courseware will give you all the tools you need to take control of your own career and move it in an exciting and meaningful direction.

  1. Potential Career Opportunities: Identify potential career opportunities
  2. Company Jobs and Opportunities: Explore the jobs and opportunities within the company
  3. Identify Your Skill Gaps: Identify your current skills and capabilities and determine what gaps exist
  4. Create a Career Plan: Create a solid career plan
  5. Building Skills for Your Career: Create a skill development plan
  6. Building a Personal Network: Strengthen your personal network
  7. Branding Yourself: Brand yourself to others
  8. Reconcile Insufficient Career Opportunities: Reconcile a situation with little to no career opportunities

Note:

  • Each course is approved for 1 hour of PMI PDU credit
  • Content is 100% editable within the dominKnow One

Building Your Leadership Skills

Being a leader is not just about managing others. It’s also about being a positive role model with others, taking personal responsibility for your actions, and taking the lead to increase your contribution to the organization. Personal leadership is also about communicating well with others, being able to manage conflict when it arises, and inspiring others to be their best. You certainly don’t have to have direct employees to do any of that. When we make the effort to build our personal leadership skills, we increase our contribution to the organization, are seen as valuable players, and create future opportunities for our career. The Building Your Leadership Skills courseware will help you strengthen your leadership skills for whatever role you may have, now as well as in the future.

  1. Keeping Customers Informed: Keep your customers informed of key information, progress and status updates
  2. Seek Out the Ideas and Opinions of Others: Actively seek the thoughts and opinions of others in key situations
  3. Show Good Judgment Regarding Creative Ideas: Demonstrate good judgment for how creative ideas and suggestions will work
  4. Integrity Review: Perform an integrity review on your actions and behaviors
  5. Contributing to the Organization Strategy: Identify what you need to do differently to effectively contribute to the organization strategy
  6. Support the Organization’s Vision and Strategy: Select the actions you will take to lead the organization’s vision and strategy
  7. Manage Conflict with Others: Use a process for managing conflict with others
  8. Learn From a Conflict Management Expert: Identify someone who is good at conflict management who you can learn from
  9. How Inspiring Are You?: Evaluate how inspiring your words and actions are to others
  10. Be a Powerful and Inspirational Role Model: Become a powerful and inspirational role model to others

Note:

  • Each course is approved for 1 hour of PMI PDU credit
  • Content is 100% editable within the dominKnow One

Communicating with Others

No matter where you work or what job you have, communication matters. We need to communicate with our boss, our co-workers, as well as our customers or clients—we are in constant communication with others. Therefore, it’s a great idea for everyone to build their personal communication skills. When we take the time to strengthen our communication skills, we become more effective at work, we get more things done, and people enjoy working with us. All of which makes for a great and rewarding work situation. The Communicating with Others courseware will provide you the information and tools you’ll need to strengthen your personal communication skills and become more effective at work.

  1. Nonverbal Communication: Monitor and improve your nonverbal communication actions
  2. Understanding Body Language: Strengthen your ability to read other people's body language
  3. Talk About and Promote the Company Vision: Determine how you will talk about, promote and share the organization’s vision with others
  4. Create a Vision Branding Statement: Create a concise branding statement to connect others to the organization's vision
  5. Handling Customer Complaints: Positively handle queries or complaints from your customers

Note:

  • Each course is approved for 1 hour of PMI PDU credit
  • Content is 100% editable within the dominKnow One

Creating Great Work

The work we do matters. Having work that excites and motivates us is important. When we do, we are more engaged, enjoy our work more, and are more productive. All of which makes it interesting and fun to go to work. And while our manager and the organization do impact our work situation, we can make an impact too. There are a number of things we can do on our own to ensure we have work that is challenging and enjoyable. The Creating Great Work courseware will help you do just that. By helping you understand what work excites you, how to increase the level of challenge at work, as well as creating a great work-life balance, you’ll learn how to take charge of your own work situation and create exciting and rewarding work.

  1. What Excites You at Work?: Identify what excites you the most about the company and its future
  2. Increase the Level of Challenge at Work: Identify the actions you can take to increase the level of challenge in your own work
  3. Analyze Key Experiences for Lessons Learned: Analyze key experiences from the last two years to discover what you’ve learned
  4. Work-Life Balance for You: Define what great work balance looks like for you
  5. The Right Level of Challenge: Talk to your boss about the right level of challenge for you

Note:

  • Each course is approved for 1 hour of PMI PDU credit
  • Content is 100% editable within the dominKnow One

Customer Service Basics

Most of us interact with customers in some way. Whether we call them customers or clients, and whether they are outside the company or inside the company, all of us tend to interact with customers at some point. Therefore, it’s great to have strong customer service skills. Knowing how to build customer rapport, understand our customer needs, and being able to handle upset customers are all part of great customer service. The Customer Service Basics courseware will help build your skills to effectively communicate and meet your customer needs, thus helping you and your organization achieve its goals.

  1. Building Customer Rapport: Build your skills to perform essential customer rapport building actions
  2. Listening to Your Customers: Learn how to effectively listen to your customers to meet their individual needs
  3. Developing Your Customer Focus: Identify the actions you will take to strengthen customer loyalty
  4. Customer Service Over the Phone: Implement the requirements to delivering great customer service over the phone
  5. Internal Customer Service: Create a plan for how you will deliver great customer service
  6. Serving Customers in the Field: Discover what is required to positively serve your customers in the field
  7. Customer Service Confrontation and Conflict: Learn how to effectively manage difficult customer situations

Note:

  • Each course is approved for 1 hour of PMI PDU credit
  • Content is 100% editable within the dominKnow One

Developing for Success

To be successful in any role, we should always be developing and building new skills. High performers are always finding ways to learn more and grow their expertise; it’s part of what being a high performer is all about. When we grow new skills, we not only perform better in our current jobs, we have more future opportunities available to us as well. The Developing for Success courseware equips you with the tools and information to take the steps required to identify the skills you need now and in the future, as well as shows you how to brand and promote your professional skills, create a personalized skill development plan, and to uncover the best professional organizations for you.

  1. Exploring Company Job Opportunities: Explore the jobs and opportunities within the company
  2. Brand and Promote What You Do: Learn how to brand and promote what you love to do
  3. Identify Potential Career Opportunities: Identify potential career opportunities
  4. Know Your Skills and Gaps: Identify your current skills and capabilities and determine what gaps exist
  5. Building Skills and Capabilities: Identify the top actions you can do to strengthen your skills, capabilities, and overall performance
  6. Skill Development Opportunities: Identify skill development opportunities for yourself and/or your employees
  7. Personal Skill Development Plan: Create a personal skill development plan
  8. Increase Your Personal Performance: Build the skills required to increase personal performance
  9. Best Professional Organizations for You: Identify the best professional organizations you should join for your job or career
  10. Personal Expectations and Your Workload: Check your personal expectations regarding your workload and job requirements

Note:

  • Each course is approved for 1 hour of PMI PDU credit
  • Content is 100% editable within the dominKnow One

Developing Work Relationships

The relationships we have with others matter. When we develop great relationships at work, we enjoy work more, are able to get more done with others, and are viewed as an important member of the team, all of which makes for a great work environment for yourself as well as others. The Developing Work Relationships courseware will help you strengthen your relationships with your colleagues and peers, help you build your personal network, as well as strengthen your trust with others. When you make the time to develop your work relationships, you’ll find the reward is great. Not only will you be more successful at work, you’ll find yourself more engaged and enjoying work much more.

  1. Working with a Diverse Team: Evaluate how well you work with individuals with different perspectives and expertise
  2. Build your Network: Build relationships with colleagues to learn about their role, skills and expertise
  3. Empathy for Others: Assess the level of empathy you show others
  4. Share Your Knowledge and Expertise: Increase your willingness to share your knowledge and expertise with others
  5. Recognize Your Peers: Recognize your peers for their contributions and accomplishments
  6. Building Trust with Others: Build trust with others by building relationships with your colleagues
  7. Balance Conflicting Customer Priorities: Balance the conflicting priorities of different customers

Note:

  • Each course is approved for 1 hour of PMI PDU credit
  • Content is 100% editable within the dominKnow One

Increasing Your Contribution at Work

We all want to do well at work. When we perform well, contribute at a high level, and are seen as a valuable asset to the team, we enjoy work more and have more opportunities. And while our manager typically determines the work that must be accomplished and when, as individual employees we can also greatly impact our work and the level of contribution we achieve. The Increasing Your Contribution at Work courseware will show you how you can be a high performer and increase how you contribute to the team and organization. By staying productive at all times, creating accountability, and increasing your personal success, the courseware will help you take control of your own work situation and drive your personal success now and in the future.

  1. Increase Your Personal Success: Identify one action that if done more will increase your personal success
  2. Struggling to Meet Commitments: Solve for the reasons you struggle to meet commitments
  3. Increase Your Personal Engagement: Outline the actions that will increase your personal engagement and performance
  4. Increase the Quantity of Work: Select specific actions you will take to increase the quantity of work produced
  5. Stay Productive While Waiting for Answers: Maintain personal productivity while waiting for answers to critical questions
  6. When Are You Most Creative?: Identify the time you are most creative and innovative
  7. Organizing Information for Productivity: Organize information to increase your effectiveness and productivity
  8. Creating Accountability for Business Results: Work with your boss to create accountabilities for how you are responsible to achieve business results

Note:

  • Each course is approved for 1 hour of PMI PDU credit
  • Content is 100% editable within the dominKnow One

Personal Behaviors and Conduct

Character, integrity and personal conduct matter. They matter in our personal life and they matter at work too. How we conduct ourselves with others makes a difference in our overall ability to succeed. Individuals who show strong character and integrity develop a high level of trust and respect with others, are seen as leaders, and are looked to as an important part of the organization. When you take the time to strengthen your personal behaviors and conduct, you will certainly see a benefit. The Personal Behaviors and Conduct courseware will help you understand if your behaviors are consistent with the company values, if you tend to overreact to stressful situations, and teach you how to strengthen your interactions with others.

  1. Manners and Courtesy at Work: Evaluate your level of manners and courtesy at work
  2. Developing an Attitude to Learn: Determine if you display an attitude to learn
  3. Increase Your Objectivity: Increase objectivity by identifying various perspectives of the same situation
  4. Do You Overreact?: Determine if you tend to overreact to stressful and difficult situations
  5. Persevere During Setbacks: Persevere in the face of setbacks
  6. Being Consistent with Company Values: Increase the consistency between your actions and the company values
  7. Don’t Jump to Solutions: Spend time asking questions before immediately jumping to solutions

Note:

  • Each course is approved for 1 hour of PMI PDU credit
  • Content is 100% editable within the dominKnow One

Starting a New Job

When we start a new job, it can take some time to get going. There’s so much to learn and understand that it can take a while to become fully productive members of our team.  And while our manager knows it will take some time for us to ramp up, it certainly benefits us individually if we can decrease the time it takes to get up to speed. The faster we become contributing members of the team, the faster we will be seen as high performing employees and a valuable asset of the organization. Therefore, it’s to our benefit to help the process along. The Starting a New Job courseware will help anyone starting a new job or role within the company. From understanding what is expected to getting to know your team members, this courseware is exactly what new employees need to be successful right from the start.

  1. Clear Work Expectations: Know exactly what you must do over the next six months to be a high performing employee
  2. Learn about the Company and Customers: New hires learn more about the company and its customers
  3. Information for Success: Find out who can provide the information you need to be successful in your job
  4. Making an Impact: Determine how you make a positive impact on the team and within the company
  5. Getting to Know Your Peers: Get to know your co-workers’ role, skills, and expertise
  6. Six Month Work Priorities: Get clear on your work priorities for the next six months
  7. Current Performance Review: Review your current level of performance and determine what you should do going forward

Note:

  • Each course is approved for 1 hour of PMI PDU credit
  • This bundle or toolkit is approved for SHRM recertification credit
  • This bundle or toolkit is approved for HRCI recertification credit
  • Content is 100% editable within the dominKnow One

You and Your Boss

While it is true that the organization and your boss have a responsibility to create a great work situation for you, it’s also true that you have a responsibility as well. You are responsible for taking action and doing the right things that will help you grow in your career and create a great work situation for yourself. If something isn’t going well, a great question to ask is “What can I do to make it better?” The You and Your Boss courseware is all about developing a great relationship with your boss, and strengthening your ability to facilitate productive conversations with him or her. When you are able to ask for feedback, talk about how you support the organization’s vision and strategy, as well as discuss your work-life balance needs, you will find that you have a stronger work situation for yourself now as well as in the future.

  1. Feedback for Great Results: Identify the areas you need feedback on to deliver great results
  2. Ask Your Boss for Feedback: Ask your boss for feedback on your performance
  3. Support the Company Mission and Vision: Talk with your boss regarding how your actions & behaviors support the company mission and values
  4. Discuss Your Work-Life Balance Needs: Meet with your boss to discuss your work/life balance needs
  5. Recognizing Your Boss for Personal Achievements: Recognize your boss for his or her contribution to the team’s achievements & your individual success

Note:

  • Each course is approved for 1 hour of PMI PDU credit
  • Content is 100% editable within the dominKnow One
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