Courseware for Managers: Building Trust and Respect

As a leader and manager, trust is one of the most important things you must build with your employees. Research continues to show time and time again, that employees who have a high level of trust with their manager are more productive, more engaged, and stay longer with the organization. Trust matters. Therefore, what you do as a leader to build trust within your team is essential. The Building Trust and Respect courseware will provide the tools and actions you need to strengthen the trust between each of your employees. When you make a commitment to strengthen the trust with each person, you’ll find your team will be much more successful, enjoy work more, and want to stay with the organization. 

  1. Supporting Company Values: Understand how your actions support the company values
  2. Fairness with Others: Evaluate how fair you are with others
  3. Building Trust with Employees: Build trust by learning what will create a great work situation for each employee
  4. Trusting Others to Innovate: Increase trust and respect by supporting and encouraging innovation
  5. Respect through Resources: Build respect by creating a network of resources for employees

 

Note:

  • Each course is approved for 1 hour of PMI PDU credit
  • Content is 100% editable within the dominKnow One

Courseware for Managers: Coaching Career Development

As a manager, one of your roles is to help coach and develop your employees. This includes helping them grow in their career. Whether it’s understanding a person’s career aspirations, helping individuals navigate the company career system, or assisting your employees in building a professional network—you can help and you should. The Coaching Career Development courseware will help you build your knowledge and skills to best help your employees as they embark on their own personal career path. Great career coaching from you matters. Your employees will be grateful for the assistance, and the organization will be thrilled with employees who are growing in their skills and increasing their contribution to the company.

  1. Employee Career Aspirations: Get to know your employee’s career desires and aspirations
  2. The Company Career System: Employees learn about the company career system
  3. Career Plans for Your Employees: Create a career plan with your employee
  4. Finding Employee Development Opportunities: Identify skill development opportunities for your employee
  5. Building an Employee’s Professional Network: Help build your employee’s professional network
  6. Career Plans and Employee Expectations: If needed, set appropriate expectations with employees regarding their career plans

Note:

  • Each course is approved for 1 hour of PMI PDU credit
  • Content is 100% editable within the dominKnow One

Courseware for Managers: Communication Skills for Managers

As a manager, it is essential you are a good communicator. You are in constant communication with others. Whether it’s with senior leaders, peers, or your employees, you must be able to clearly articulate your thoughts and ideas, as well as deliver clear and concise messages. When you do, you’ll find your team clearly knows what they need to do, fewer mistakes are made because everyone is clear on what needs to be done, and as a result you will be more successful. The Communication Skills for Managers courseware provides what you need to build your managerial communication skills to help you be a more effective leader and manager.

  1. Team Communication Expectations: Establish team communication norms and expectations
  2. Managerial Listening Skills: Evaluate your communication with others to see how well you listen
  3. Communicate Clear and Concise Messages: Use three communication elements to strengthen your ability to deliver clear and concise messages
  4. Team Listening: Evaluate your communication with co-workers and peers to see how well you listen
  5. Right Information at the Right Time: Ensure your team gets the right information at the right time
  6. Communicating with Different Audiences: Create communication reminders for the most frequent audiences you interact with
  7. Team Communication Feedback: Team members let you know when you perform selected communication actions
  8. Communicating Key Messages: Receive feedback from your team on how well you are communicating key messages

Note:

  • Each course is approved for 1 hour of PMI PDU credit
  • Content is 100% editable within the dominKnow One

Courseware for Managers: Conflict Management Skills

When you’re in a leadership position, you’ll find it’s inevitable that conflict will arise, therefore knowing how handle the conflict is essential. The Conflict Management Skills courseware will help you learn how to set conflict management expectations with your team, create a culture that handles conflict successfully, as well as provides the guidance you need to coach others to handle conflict successfully. When you take the time to build your skills to strengthen conflict management skills within the team, you’ll find your team works better with others, is able to deliver great results in a timely manner, and is not frustrated with a challenging work environment, but instead enjoys being part of a cohesive and productive team.

  1. Helping Employees Manage Conflict: Learn how to recognize when team members need help managing conflict
  2. Help Groups Resolve Conflict: Use a mediation process to help groups resolve existing conflict
  3. Conflict Management Expectations: Create expectations for managing conflict
  4. Create a Conflict Management Culture: Create a conflict management agenda item to create a conflict management culture
  5. Coaching Employees to Manage Conflict: Provide employees a process for managing conflict with others

Note:

  • Each course is approved for 1 hour of PMI PDU credit
  • This bundle or toolkit is approved for SHRM recertification credit
  • Content is 100% editable within the dominKnow One

Courseware for Managers: Creating Great Teamwork

Teamwork matters. When a team is cohesive and works well together, individuals are more engaged, more productive, and are more satisfied at work. A great team environment benefits everyone including individual employees, managers and the organization. As a leader, you can have a significant impact on the level of teamwork your team experiences, and taking the right actions and creating the right expectations matters. The Creating Great Teamwork courseware will help you set the right team norms and expectations, create a strong team culture, as well as help your employees strengthen their ability to work with others. All of which will strengthen the level of teamwork your team experiences.

  1. Team Norms and Expectations: Create behavior norms and expectations for working together as a team
  2. Creating a Strong Team Culture: Create a team culture that capitalizes on team member strengths
  3. Working with Others Within the Company: Identify actions the team can take to strengthen how they work with others within the company
  4. Project Teams Rely on Each Other: Encourage project teams and work teams to rely on each other’s skills, knowledge, and abilities
  5. Involving Others for Great Decisions: Involve the right people and gather the right information to make great decisions
  • Each course is approved for 1 hour of PMI PDU credit
  • Content is 100% editable within the dominKnow One

Courseware for Managers: Customer Service Management

If you manage employees who interact with customers on a regular basis, then the Customer Service Management courseware is for you. This courseware will help you shape the direction of your customer service team, teach you how to provide feedback to your customer service agents, and help you inspire and motivate your employees. You’ll also spend time focused on learning how to coach your customer service agents to higher levels of performance. When you take the time to strengthen your skills to coach and manage your customer service agents, you’ll find your team is more successful, your customers are happier, and you’ll see an increase in the bottom line.

  1. Shaping the Direction of Customer Service: Determine what you will do to help direct the company’s customer service strategy
  2. Inspiring and Motivating Customer Service Agents: Learn how to inspire and motivate your customer service team
  3. Giving Feedback to Your Customer Service Agents: Customer Service agents receive feedback on their performance
  4. Customer Service Coaching: Provide the right level of coaching to your customer service agents
  5. Customer Service Quality: Implement the key elements of quality service with your team
  6. Customer Feedback and Insight: Find out from your customers what you and your team can do differently
  7. Onboarding New Customer Service Agents: Help new hires be successful in the first few weeks of their new role
  8. Managing Remote Customer Service Teams: Determine what is required to successfully manage a remote customer service team
  • Each course is approved for 1 hour of PMI PDU credit
  • Content is 100% editable within the dominKnow One

Courseware for Managers: Delegating Work

As a manager and leader of others you must be able to delegate well. Delegation is an essential skill for all leaders, and when not done well can create a number of problems. Therefore, it’s so important you take the time and make the effort to build great delegation skills. When you delegate well, sharing clear expectations, work gets done on time and with the desired level of quality. The Delegating Work courseware will help you delegate with clear expectations, get buy-in when delegating to others, and show you how to confront others when agreements are broken. All of which makes an effective delegator.

  1. Delegating to Others: Determine what you can delegate to others to be more effective in your role
  2. Delegating with Clear Expectations: Establish clear agreements regarding what will be done when delegating to employees
  3. Getting Buy-In When Delegating: Increase buy-in for your requests when delegating to others
  4. When Agreements are Broken: Effectively confront others when agreements are broken
  5. Leadership through Delegation: Strengthen your leadership capabilities through delegation
  • Each course is approved for 1 hour of PMI PDU credit
  • Content is 100% editable within the dominKnow One

Courseware for Managers: Developing and Coaching Employees

When you are a manager and leader of others, one of your responsibilities is to help coach and develop your employees. It is your job to help your employees build their skills, share what they are doing well and what they can improve, as well as take an active interest in helping each person perform at his or her best. The Developing and Coaching Employees courseware provides the coaching and development you need, as a manager, to provide great employee feedback, create employee skill development plans, as well as create energizing work for your team. All of which, when done well, increases employee performance, engagement and retention.

  1. Support Your Team for Performance: Determine how to support your team so they can perform at their best
  2. Giving Employee Feedback: Employees receive feedback on their job performance
  3. Building Employee Skills: Top two actions your employees can do to improve their capabilities and contribute to organization
  4. Skill Development Plan: Create a skill development plan with your employee
  5. Coaching After Mistakes: Use a coaching process after employees make mistakes or miss their performance goals
  6. Energizing Work: Identify what work is energizing to your employees
  7. Support Employee Development: Identify actions you can take to support each person’s development
  8. Improve the Feedback You Give Others: Improve the feedback employees receive on their performance

Note:

  • Each course is approved for 1 hour of PMI PDU credit
  • This bundle or toolkit is approved for SHRM recertification credit
  • Content is 100% editable within the dominKnow One

Courseware for Managers: Discussing Total Compensation

As a manager, working through compensation issues is one of your most important roles. And while it’s so important to each individual, discussing compensation can be difficult and uncomfortable at times. As a leader, it’s to your benefit to learn how to conduct effective and productive conversations about compensation issues. When you do, your employees will appreciate the great conversations, and you’ll find them much easier to facilitate. The Discussing Total Compensation courseware will provide the structure and guidance you need to facilitate the difficult, yet critical, compensation discussions with your employees.

  1. Market Range Compensation: Help employees know what the compensation market range is for their role
  2. Performance and Rewards: Discuss with your employees how individual performance impacts rewards and compensation
  3. Linking Performance and Rewards: Create a clear link between performance delivered and rewards received
  4. Going Above and Beyond: Identify who needs to be rewarded for working hard and going above and beyond what’s required
  5. Benefits Discussion: Conduct a benefits discussion with your team

Note:

  • Content is 100% editable within the dominKnow One

Courseware for Managers: Giving Great Feedback

Great feedback is essential for everyone’s success. In order to be successful and perform at a high level, we need to know what we’re doing well and should continue doing, what we need to improve, as well as what we need to stop doing. No matter how successful each of us may be, feedback is an important part of doing our job, and doing it well—and managers play a critical role. It is a manager’s job to coach and develop employees, and to help each person stay on track. All of this of course includes giving great feedback. The Giving Great Feedback courseware gives managers the tools and guidance needed to strengthen the feedback given to employees to ensure that each person can perform at his or her best.

  1. Improve the Quality of Feedback You Give: Improve the quality of the feedback you give your employees
  2. Employees Monitor Personal Performance: Employees monitor and measure their own performance
  3. Acting with Appropriate Speed to Problems: Evaluate whether you acted with appropriate speed to problems and issues
  4. Employee Reactions to Performance Evaluations: Quickly understand how employees feel about their performance evaluation and rating
  5. Teams Monitor Performance: Team members learn how to monitor and measure their own performance

Note:

  • Each course is approved for 1 hour of PMI PDU credit
  • Content is 100% editable within the dominKnow One

Courseware for Managers: Increasing Employee Engagement

As a manager, one of your main areas of focus should be employee engagement. Research shows time and time again that engaged employees deliver higher levels of performance, contribute greater than those who are less engaged, and choose to stay longer with the organization. All of which contributes to your team’s success, as well as the bottom line. The Increasing Employee Engagement courseware provides a number of tools and actions you can do with your employees to help maintain or increase each person’s level of engagement. From connecting a person’s work to the larger organization strategy, to using an employee’s best skills and abilities, this courseware will help you engage and inspire your employees to greater levels of performance and personal work satisfaction.

  1. Supporting Employees: Determine how you support your employees
  2. Connecting Work to the Organization: Connect the work employees do to the organization and to future opportunities
  3. Requirements for Success: Assess whether employees have what they need to be successful in their role
  4. Using an Employee’s Best Skills and Abilities: Perform a job evaluation to determine if a particular role uses an employee's best skills and abilities
  5. Team Satisfaction: The team evaluates how well the company meets their individual needs
  6. Inform and Inspire Your Team: Inform and inspire your employees regarding the team’s vision
  7. Work-Life Balance for Each Person: Understand what work/life balance looks like for each person
  8. Appreciating Contribution and Results: Ask a leader to thank an individual employee or team for their contribution and results

Note:

  • Each course is approved for 1 hour of PMI PDU credit
  • This bundle or toolkit is approved for SHRM recertification credit
  • Content is 100% editable within the dominKnow One

Courseware for Managers: Leadership Essentials

When you’re in a managerial or leadership role, your leadership skills are essential. Your ability to make great decisions, align resources to strategic priorities, increase employee innovation, and keep your top talent are all part of the responsibilities of being a strong leader. The Leadership Essentials courseware will help you build the skills you need to effectively lead and manage others, including connecting individual goals to the organization vision, responding to issues and concerns, as well as helping you increase your integrity and consistency with individual and organization values.

  1. Become a Reliable Leader with Integrity: Increase the actions and behaviors that demonstrate you are a reliable leader with integrity
  2. Balance Your Leadership and Employee Roles: Determine your work priorities as a leader and as an individual contributor
  3. Connecting Goals to Vision: Connect every employee’s individual goals to the organization’s vision and strategy
  4. Connecting Team Work to the Strategy: Discuss how the team’s goals and core work is directly connected to the company’s strategy
  5. Align Resources to Strategic Priorities: Define the strategic priorities for the department and align the required resources
  6. Speaking Your Mind: Assess if people are truly able to speak freely within the team
  7. Innovation Norms and Expectations: Create team innovation norms and expectations
  8. Are Your Actions Consistent with Your Values?: Determine if your actions are consistent with your values
  9. Keep Your Top Talent: Perform a top talent review to determine what you need to do to keep your top talent
  10. Increase Employee Innovation: Increase the level of innovative actions of your employees
  11. Responding to Issues and Concerns: Evaluate how you respond to concerns or issues presented by your employees
  12. Analyze the Pros and Cons of Key Decisions: Analyze essential information and the pros and cons of key decisions

Note:

  • Each course is approved for 1 hour of PMI PDU credit
  • This bundle or toolkit is approved for SHRM recertification credit
  • Content is 100% editable within the dominKnow One

Courseware for Managers: Leading the Organization Strategy

As a manager and leader one of your jobs is to ensure you and the team is focused on helping the organization achieve its strategy and vision. You want to make sure the work your team completes is connected to the vision and helps move the company forward towards its goals. When teams and individuals align their work to the strategy, not only does it help the company be more successful, it also creates meaningful work for employees. When employees see the value in the work they do, they feel more valuable, become more engaged, and are more motivated to do great work. The Leading the Organization Strategy courseware will help you connect employees to the organization strategy, finds way to understand and share the strategy with others, as well as helps you set expectations for what must be achieved.

  1. Integrity Expectations: Identify and share what you expect from your employees
  2. How Employees Support Organization Goals: Show employees how they support the organization’s goals and strategy
  3. A Leader’s Thoughts on Strategy: Ask a leader to discuss the company’s upcoming strategy and changes with your team
  4. Connecting Work to Company Objectives: Create the connection between company objectives and employees’ core work
  5. Meeting Goals and Achieving the Strategy: Determine what the team can do to help meet the team’s goals and achieve the organization strategy
  6. Connecting Work Projects to the Vision: Evaluate the success of projects based on how well it moved the company towards its vision & strategy
  7. Capture and Share Best Practices: Encourage the capturing and sharing of best practices and lessons learned
  8. Trust Others to Drive the Strategy: Show employees you trust them to support the organization’s goals and strategy

Note:

  • Each course is approved for 1 hour of PMI PDU credit
  • This bundle or toolkit is approved for SHRM recertification credit
  • Content is 100% editable within the dominKnow One

Courseware for Managers: Management Essentials

When you’re a manager, there are some basic, essential skills everyone should have. Whether it’s setting clear work priorities, building great teamwork, listening well to others, or performing a performance review. Each of the skills impact how effective you’ll be as a manager. The Management Essentials courseware will help you build these skills and others. By giving you on the job development exercises to evaluate performance, set clear expectations, and create the right level of challenging work, you’ll build the skills required to be a great and motivating manager for each of your employees.

  1. Giving Clear Work Priorities: Employees get clear on their work priorities for the next 30 days
  2. What Employees Need: Find out what your employees need from you, their manager
  3. Reinforce Great Teamwork: Create a team meeting agenda item to reinforce great teamwork
  4. Valuing Employees: Discuss with your employees why you value them, why they’re important to the team and company
  5. Listening to Others’ Ideas and Opinions: Evaluate how well you listen to others’ ideas and opinions
  6. Problem Solving Expectations: Create problem-solving expectations for your employees
  7. The Right Workload for Employees: Determine if the workload is right for your employees and for the company
  8. The Great Things Employees Do: Share with your employees the great things they do and how they make a difference
  9. An Ethics and Integrity Discussion: Ask a leader to come talk to the team about ethics, integrity, and the company values
  10. Perform a Performance Review: Perform a performance review with your employees
  11. Creating Challenging Work: Increase the level of challenge an employee experiences at work
  12. Receive Feedback From Your Employees: Receive feedback from your team on how you’re doing as a manager
  13. Creating a Great Work Situation: Determine what factors would create a great job and work situation for your employees
  14. Evaluating Performance in the Right Way: Determine if you're doing the right things when evaluating an employee's performance
  15. Perform a Departure Review: Perform a departure review for your team members

Note:

  • Each course is approved for 1 hour of PMI PDU credit
  • Content is 100% editable within the dominKnow One

Courseware for Managers: Managing for Success

Even if you have the managerial basics down, there is always an opportunity to learn, especially since managers need to be able to do so many things. The Managing for Success courseware helps managers strengthen their ability to lead and manage others by providing the tools and information they need to create a strong team culture, build integrity within the team, capitalize on the strengths and differences of others, as well as help team members solve problems and challenges in the best way possible.

  1. What the Team Loves About the Company: Facilitate a team discussion regarding what employees love about the company
  2. Building Relationships with Colleagues: Build relationships with colleagues to learn about their role, skills, and expertise
  3. Team Work-Life Balance: The team determines what they can do together to create balance for everyone on the team
  4. More Than One Solution: Identify a number of potential solutions for the same problem
  5. Solving Problems in the Right Way: Determine what is required to ensure issues are solved in the right way at the right time
  6. Team Integrity: Teams discuss what integrity looks like and identifies expectations for the team
  7. Speaking Freely with Others: Share with your team how people react to you when you speak freely with others
  8. Soliciting Ideas and Opinions: Create an agenda item to discuss how the ideas and opinions of others are being solicited and used
  9. Differences Make a Stronger Team: Employees learn how each person is diverse and how these differences help make a strong team
  10. Understand Customer Needs: Strengthen your understanding of your customers’ needs and what you can do to meet them
  11. The Importance of Safety: Discuss and reinforce the importance of safety with your team
  12. Create a Safety Culture: Create a team culture focused on safety and accident prevention

Note:

  • Each course is approved for 1 hour of PMI PDU credit
  • Content is 100% editable within the dominKnow One

Courseware for Managers: Meeting Management

Effective and productive meetings are the foundation of any group, team or project. And if you’re like most people, you attend a lot of meetings. In fact, sometimes it may seem we have so many meetings; it’s hard to get our work done. Add to the fact that many meetings can be unproductive and the numerous meetings we must attend can be daunting. Break the cycle of unproductive, time wasting meetings, and learn how to facilitate and lead effective meetings. From preparation to facilitation to being an effective meeting member, the Meeting Management courseware will help you transform the meetings you lead to focused, effective and successful events, each and every time.

  1. Prepare for Any Meeting: Prepare thoroughly for any meeting
  2. Conduct Effective Meetings: Conduct effective and efficient meetings
  3. Be a Significant Meeting Member: Become a significant and contributing meeting member
  4. Stay Focused in Meetings: Learn how to stay focused in meetings
  5. Meeting Behavior Expectations: Create meeting behavior expectations with your team

Note:

  • Each course is approved for 1 hour of PMI PDU credit
  • Content is 100% editable within the dominKnow One

Courseware for Managers: Onboarding New Employees

When you hire new employees, you want them to be productive and an integrated part of the team as fast as possible; this not only helps the team and organization, but the employee as well. To achieve this goal, there are a number of actions managers can take to help new employees onboard quickly and effectively. The Onboarding New Employees courseware will equip you to do just. By helping new employees learn their new role, what’s expected of them, get to know their team members, and building required skills, you will help any new hire become an effective and contributing new member of the team successfully and with speed.

  1. New Hire Expectations of a Manager: New employees know exactly what they can expect from you as a manager
  2. First Weeks’ Deliverables: New hires learn what work they must do & what they must achieve in the first few weeks on-the-job
  3. Team Members Introduce Themselves: Team members introduce themselves to the new hire
  4. Great Work Situations for New Hires: Managers learn what will create a great work situation for each new employee
  5. Learning a New Role: New employees learn how they fit in with the team and how they can contribute to the organization
  6. We Wish We Had Known: New hires learn what their peers wished they had known when starting their own job
  7. Learning from Co-Workers: New hires learn from co-workers why it’s great to work for the team and the company
  8. Teams Share with New Hires: Team members discuss the team’s overall purpose and deliverables with the new hire
  9. New Hires Build New Skills: Know what skills and knowledge the new hire must build to be successful in the new role
  10. Coaching New Hires: New employees receive coaching & information to ensure the right work is done at the right time
  11. New Hires Get Coaching From Others: New hires have a network of resources for coaching, feedback and skill building
  12. Reconnect Employees to Individual Work: New employees are reconnected to the work they must do and achieve
  13. Feedback for New Hires: New employees receive feedback on what they’ve done so far & learn what they must do in the future
  14. Exploring Professional Development: New hires explore how they can grow and develop within the company
  15. New Hires Build a Professional Network: Team members help new hires build a network of people within the company
  16. Feedback from New Hires: Managers receive feedback from their new hires
  17. New Hire Performance Review: New hires receive a review of their performance since starting their new job
  18. Work and Challenges in the Future: New hires get clear on the work and challenges that lie ahead

Note:

  • Each course is approved for 1 hour of PMI PDU credit
  • This bundle or toolkit is approved for SHRM recertification credit
  • This bundle or toolkit is approved for HRCI recertification credit
  • Content is 100% editable within the dominKnow One

Courseware for Managers: Project Management for Managers

When you’re in charge of managing a project there is a lot to do. Whether it’s planning and tracking tasks and assignments, involving others in the right way, communicating to stakeholders or negotiating and decision-making. All of these skills must be used when you are responsible for the success of a project. Whether this is your first or twentieth project, the Project Management for Managers courseware is for you. This courseware will strengthen existing skills and build new ones to help you successfully manage any project from start to finish.

  1. Team Involvement in Planning: Identify how you will involve the team in planning the project
  2. Brand and Promote Your Project: Create a compelling and concise branding statement for your project
  3. Project Plan Updates: Identify the individuals who must be informed and updated on the project plan
  4. Planning Tools and Resources: Determine the tools and resources you will use to effectively plan your project
  5. Articulate the Attributes of Your Ideas: Learn how to confidently articulate the positive attributes and benefits of your ideas
  6. Essential Project Plan Components: Ensure your project plan has the key components required for success
  7. Status Reporting Expectations: Set team expectations for reporting and sharing project and task status
  8. Sharing Essential Project Information: Determine how quick and informative project information will be delivered from the team
  9. Sharing Problems Right Away: Discuss with the team why problems and difficult information must be shared right away
  10. Monitor Project Status: Actively monitor the current status of your project
  11. Objectively Evaluate Proposals: Use objective criteria to evaluate proposed agreements
  12. Advocate for Interests: Strengthen your ability to advocate for interests rather than positions
  13. Be Open to Different Solutions: Stay open to various and creative solutions
  14. Focus on the Issues vs. Individuals: Avoid getting personal by keeping the focus on issues, not individuals
  15. Negotiating with Difficult People: Implement negotiation strategies to cope with difficult or unethical individuals
  16. *The Likelihood of Project Risk: Consider both the impact and likelihood project risks will materialize
  17. *Responding to Project Risk: Know how to respond to project risks appropriately
  18. *Minimize the Consequences: Minimize the consequences of adverse situations on the project'

Note:

  • Each course with a * is approved for 1 hour of PMI PDU credit
  • Content is 100% editable within the dominKnow One

Courseware for Managers: Providing Resources for Success

When you manage others, one of the things you are responsible for is meeting the resource needs of your employees. Research shows that when employees have the resources they need to do their job, with quality, they are more engaged, more productive, and have higher levels of work satisfaction. Therefore, building your knowledge and skills to address the resource needs of your employees is a great thing to do. The Providing Resources for Success courseware will help you understand the resource needs of your employees, identify what actions you can take to meet the desired resource needs, know what to do when you can’t meet a need, as well as help the team use existing resources efficiently.

  1. Managing Team Resources: Evaluate how well you manage the team or department resources
  2. Required Employee Resources: Determine if employees have the resources they need to be successful
  3. One Resource for Success: Employees identify one resource they need to be successful in the next 60 days
  4. Use a Resource Management Agenda Item: Create a resource management agenda item to ensure team needs are met
  5. Resources and Customer Needs: Consider the customers’ needs when allocating resources
  6. Providing the Right Resources: Take action to provide the resources employees need for success
  7. Team Resource Needs: Team members prioritize resources needs
  8. Teams Improve Efficiency of Resources: The team determines how they can improve the efficiency of existing resources

Note:

  • Each course is approved for 1 hour of PMI PDU credit
  • Content is 100% editable within the dominKnow One

Courseware for Managers: Recognizing Employees

Everyone wants to know what we’re doing well. We feel good knowing we’ve done a good job, are good at a particular task, and are seen as an important part of the team. It is motivating to receive recognition and praise. While recognition comes from a variety of places, one of the biggest sources of recognition is our manager. As a manager it is your job to ensure you are giving the right amount of recognition to each of your employees at the right time. The Recognizing Employees courseware will teach you how to give recognition each and every day, how to balance the right amount of both public and private recognition, how to recognize the accomplishments and achievements of your employees, as well as how to find others to provide recognition to your team.

  1. Recognize Employees Each and Every Day: Provide recognition to your employees each and every day
  2. Recognize Accomplishments and Contribution: Employees are recognized for their accomplishments and contribution
  3. Improving How Things Get Done: Recognize employees who seek out ways to improve the way things get done
  4. Balance Public and Private Recognition: Create the right balance between public and private recognition
  5. Find Others to Provide Team Recognition: Find others within the organization who can give praise and recognition to your team

Note:

  • Each course is approved for 1 hour of PMI PDU credit
  • Content is 100% editable within the dominKnow One

Courseware for Managers: Retaining Your Employees

Retention is key. Research continues to show the financial and productivity impact of employee turnover. And while you may not be able to stop all turnover; you can certainly decrease it.  Thus limiting the impact of turnover on your team and creating the opportunity to strengthen your ability to maintain or increase your current level of performance. The Retaining Your Employees courseware focuses on the many aspects of retaining your employees. From understanding the factors that will cause your employees to stay to maximizing an employees skills on the job, you will learn how to create great work situations for each of your employees to cause them to want to engage, perform and stay with the organization.

  1. Overall Satisfaction at Work: Talk with your employees about their overall satisfaction with the company and their work situation
  2. Keeping Your Employees: Find out what factors will cause your employees to stay
  3. Decreasing Employee Turnover: Identify what is required to create a work situation that will cause each employee to stay
  4. Who Needs Better Work-Life Balance?: Identify who needs help getting a better balance between work and their personal life
  5. Maximizing Employee Talents: Determine how an employee’s top talents are used in his or her job
  6. Creating Work Autonomy: Create the right level of work autonomy for your team
  7. Compensation Rule of Thumb: Determine if each employee’s compensation package is within market range
  8. Your Own Requirements to Stay*
  9. Identify what will create a work situation that will cause you to stay

Note:

  • Each course is approved for 1 hour of PMI PDU credit
  • Content is 100% editable within the dominKnow One

Courseware for Managers: Supervision Basics

When we’re in a managerial position, it is our job to guide and coach the performance of others. From setting clear expectations to helping others navigate challenges and obstacles, as supervisors we must help others perform at their best. The Supervision Basics courseware will help you set goals and objectives, know who needs additional coaching and help, as well as understanding what each person needs to create a great work situation. When we help our team understand what is expected of them, given them the feedback they need, as well as involve them in solving problems and issues, you’ll find each person more successful and the team is able to easily achieve its goals.

  1. Three Month Work Objectives: Employees gain a clear understanding of what they must deliver in the next three months
  2. Assist Employees Facing Challenges: Provide help and assistance to your employees facing challenges and obstacles
  3. Team and Company Policies: Discuss the importance of team and company policies with your team
  4. Know Your Employees: Identify what you know about your employees' family, hobbies, personal challenges and interests
  5. Know Who’s Really Contributing: Identify individuals who are really contributing to the team or company goals
  6. Involving Others in Problem Solving: Involve others in solving important problems and issues
  7. Know Your Team’s Experience and Background: Get clear on the various experiences, backgrounds, skills and perspectives of your team
  8. Work-Life Balance for the Team: Ensure everyone is clear on what work/life balance looks like with the team or department

Note:

  • Each course is approved for 1 hour of PMI PDU credit
  • Content is 100% editable within the dominKnow One
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